Shipping policy

SHIPPING POLICY

Effective Date: January 1, 2025

1. Introduction

This Shipping Policy (the “Policy”) applies to all orders placed through Bighead Music Group LLC (“Bighead Music Group”) or any of our online platforms, websites, or affiliated sales channels (collectively, the “Services”). By placing an order with us, you (“you” or the “customer”) acknowledge that you have read, understood, and agree to be bound by this Policy.

2. Order Processing

  1. Order Confirmation

    • Once you submit an order via our website or affiliated platforms, you may receive an automated confirmation email indicating we have received your order request. This automated email does not guarantee acceptance of your order or availability of the products.
    • Bighead Music Group reserves the right to cancel or refuse any order at our discretion, including but not limited to cases of inaccurate pricing, product availability, or suspected fraud.

  2. Payment Verification

    • Orders will not be processed until payment is received and verified. If a payment method is declined, we reserve the right to delay or cancel the shipment until an alternative payment method is provided and verified.

  3. Order Changes or Cancellations

    • Once you have placed your order, changes or cancellations may not be guaranteed. If you wish to request a change or cancellation, please contact us immediately at [Contact Email or Phone]. We will attempt to accommodate such requests at our sole discretion, and additional fees may apply.

3. Shipping Methods & Delivery Times

  1. Carriers

    • We partner with reputable third-party carriers (e.g., USPS, UPS, FedEx, DHL) to deliver orders. Bighead Music Group is not liable for any carrier-related delays, damages, or losses once an order has left our possession.

  2. Estimated Delivery Times

    • All shipping and delivery dates are estimates, provided solely for your convenience. These estimates are notguaranteed and may vary based on carrier conditions, weather delays, customs clearance, or other factors outside of our control.

  3. Expedited Shipping

    • If you select an expedited shipping option (e.g., 2-Day or Overnight), we will endeavor to ship your order as soon as possible. However, we do not guarantee that the carrier will meet the requested timeframe, and we are not liable for any failure by the carrier to deliver within that timeframe.

  4. Shipping Restrictions

    • Certain products may be subject to shipping restrictions due to local laws, regulations, or carrier limitations. We reserve the right to cancel or modify any order if it includes products restricted or prohibited in your region.

4. International Shipping

  1. Customs, Duties & Taxes

    • International orders may be subject to import duties, taxes, and brokerage fees, which are not included in our product prices or shipping costs. You are solely responsible for paying any such duties, taxes, or fees imposed by your local customs authority.
    • If you fail to pay customs duties or fees and the product is returned to us, you may be responsible for return shipping costs, and any refund (if granted) will be at our sole discretion.

  2. Compliance with Laws

    • By placing an international order, you represent and warrant that importation of the purchased items is permissible under the laws of your country. Bighead Music Group disclaims liability for any items seized or confiscated by customs due to non-compliance with local regulations.

  3. Delays at Customs

    • International shipments may be delayed at customs. Bighead Music Group has no control over these delays and cannot provide accurate estimates for how long a shipment will be held.

5. Delivery & Risk of Loss

  1. Delivery Confirmation

    • We consider orders “delivered” once tracking indicates receipt at the designated shipping address. After delivery, all risk of loss or damage is transferred to you.
    • If a carrier confirms delivery but you have not received the package, please contact the carrier directly for assistance. Bighead Music Group bears no responsibility for lost or stolen items after tracking confirms delivery.

  2. Incorrect Shipping Information

    • Providing accurate shipping information is your responsibility. Bighead Music Group is not liable for any losses resulting from incomplete or inaccurate addresses, re-routes, or reshipments.
    • If a package is returned to us due to an incorrect or incomplete address provided by you, additional shipping fees may apply to re-send the package.

  3. Failed Delivery Attempts

    • If a carrier attempts delivery but cannot complete it due to your unavailability or refusal of package acceptance, you may be responsible for any return shipping fees, storage costs, or related charges.

6. Shipping Disputes & Liability

  1. No Liability for Third-Party Actions

    • By placing an order, you acknowledge that shipping is performed by independent third-party carriers. Bighead Music Group shall not be held liable for any lost, stolen, delayed, or damaged shipments once they have been passed to the carrier.

  2. Insurance

    • Certain shipments may include limited carrier insurance coverage. If you require additional or supplemental insurance, please contact us prior to completing your order. Any additional insurance coverage will be at your expense unless otherwise agreed upon in writing by Bighead Music Group.

  3. Limitations of Liability

    • To the fullest extent permitted by applicable law, Bighead Music Group’s liability for any shipping-related claim is limited to the actual fees paid for shipping the order in question. Under no circumstances shall Bighead Music Group be liable for consequential, incidental, or punitive damages, even if advised of the possibility of such damages.

7. Force Majeure

Bighead Music Group shall not be held responsible for any shipping delays, failures, or damages resulting from events beyond our reasonable control (“Force Majeure Events”), including but not limited to natural disasters, strikes, acts of war or terrorism, embargoes, government orders, pandemics, or any other event deemed outside of our control.

8. No Refunds for Shipping Delays or Losses

We do not provide refunds or credits for any shipping delays, carrier-related damages, or losses. All risk passes to you once an order is handed over to the carrier, as outlined above. All sales are final, and no refunds will be issued for shipping issues unless otherwise required by applicable law.

9. Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes will be effective on the date they are posted to our website or otherwise communicated to you. Your continued use of our Services following any modifications indicates your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or need assistance regarding your order’s shipping, please reach out to us:

Bighead Music Group LLC
Attn: Shipping Department
2719 Hollywood Blvd Suite 5005
Hollywood, FL 33020
United States
Email: support@bigheadmusic.com